Ford
  • DOWNTOWN 2001 Oak Street, Bakersfield, CA 93301: (888) 461-5721
  • AUTOMALL 5300 Gasoline Alley Drive, Bakersfield, CA 93313: (888) 318-6617

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Collision Care: Body & paint experts on all makes & models

Customer Bill of Rights

As a Consumer in the State of California you have the right to choose the facility you wish to repair your vehicle, this can only change if you agreed to a contract repair facility at the time you signed your insurance contract. You have the right to a written estimate with a dollar value prior to beginning repairs. If your vehicle is leased, you have the right to original equipment parts of manufacture. For more information visit the California Department of Insurance.


YOU JUST GOT IN A CAR ACCIDENT. NOW WHAT?

You just got in a car accident. Now what?

  1. First, make sure everyone is alright and pull to a safe location off the road. Contact any emergency personal or the police if required.
  2. Next contact your insurance provider to setup a claim. They will direct you to one of their direct repair facilities or claim offices. Don't forget you have the right to use any shop you choose.
  3. After your insurance provider completes the claim you will receive an estimate and a check for the cost or repairs. Be sure to ask about your deductible and make sure to save the check.
  4. Now it is time to choose a shop to complete the repairs!

Repair Process:

  1. Vehicle walk around and check-in - Welcome to Jim Burke Ford Collision Care. The first step in the repair process is the walk around. One of the estimators will review the damages with you and inspect your vehicle. This is a great time to ask any questions and familiarize yourself with our shop.
  2. Blueprint - They key to a successful repair is a thorough tear down and complete analysis of the damages. Before we begin repairs or order parts our blueprint team tears down the vehicle and completely assess the damage. Our goal is to order all the parts one time and minimize the need for supplemental repairs. This improves repair quality and the timeliness of the repairs.
  3. Order Parts - Now that the blueprint is complete parts are ordered and any supplemental damage is submitted for approval. The estimator will contact you to review the findings and get authorization to order parts.
  4. Mirror Matching - Once parts arrive they are mirror patched to the damaged parts and inspected for damages. The vehicle is reviewed one last time and put in line green tagged for repairs to begin.
  5. Body work -  Our ASE Certified technicians begin the body work on your vehicle. Once all the metal work is complete and the new parts are installed the vehicle is sent to the paint department.
  6. Paint - The vehicle is now de-trimmed and all the body panels are repaired. The paint department sprays primer on the repaired panels and begins to sand and prep the vehicles. Before going into the paint booth each vehicle is masked and the color is matched using a variety of tools including paint chip cards, a computerized vin decoder, and a camera designed to analyze and find a paint mix that matches your OEM finish.
  7. Reassembly - If necessary the vehicles are polished and then returned to the body technicians for reassembly. Once the vehicle is put back together any final mechanical work is completed such as alignments, engine light diagnosis, and ac services.
  8. Detail and QC - The final step in the process is to clean the vehicles and complete a quality check. If the vehicle is inspected and no flaws are found it is ready for delivery!

Common Questions:

Do I have to use Aftermarket or used parts?
Depending on your insurance policy you may be able to request only OEM parts be used to repair your vehicle. Contact your insurance provider to find out.

Can I use any repair facility I choose?
Many insurance companies will direct you to specific shops. These direct repair facilities work directly with the insurance company and often have automated
payment processes. If you are directed to one of these shops you have the right to use any shop you choose.

What is a supplement?
Supplemental damage is additional repairs or broken parts that where not found during when the insurance adjuster wrote the initial claim.

How long will my vehicle be in the shop?
Typically it takes three days to order and receive the parts required to repair the vehicle. The average shop can complete 3.5 to 5.0 hrs of body work per day. Therefore a repair with parts and 20 hrs of labor will be in the shop for at least 7 days. That is three days waiting for parts and 4 days of actual repair time.

CONTACT US

Welcome to Jim Burke Collision Care

Jim Burke Collision Care has been repairing vehicles damaged by accidents, vandalism, theft, and Mother Nature for nearly 100 years. Automobiles have changed in many ways, our dedication to our customers has not. We are committed to bring the vehicle back to a pre-accident condition while offering a warranty for as long as the customer owns the vehicle.

Many customers have never been in an accident before, we are here to help. With a repaired vehicle count of 130 per month, we are very familiar with the repair process. Whether it's a call to the rental company, arrange a tow,or answer any other questions, we are here to help you. If you have any questions, please feel free to contact me personally at (661) 328-3740.

Thank you,


Barry Hopfe

Manager

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Contact Us

RECOMMENDED RESOURCES

Helpful Resources


Towing
Jim's Towing Service Inc 
661-832-7080                                                                                                          
800-658-6861 toll free
Click here for website

Rental
Certified Rental
Conveniently located on the premises!
661-328-3681
Click here for website

Resources
California Department of Insurance
Click here for website.


Accident Card
Download and print this card to keep in your glove-box in case of an accident. You can also find them at our office!

LOCATION MAP

​Downtown
Jim Burke Collision Care

2001 Oak Street - Bakersfield, CA  93301
661-328-3740

From the North: Head south CA-99 SOUTH, then take exit 26 for CA-58 WEST (Rosedale Highway) toward CA-178 EAST (24th Street), turn left onto CA-178 EAST, take first right onto Oak Street. Jim Burke Ford will be on the right after Beach Park.

From the East: Head west on CA-58 WEST, take exit 26A for CA-58 WEST/CA-178 EAST (Rosedale Highway/24th Street), keep right at the fork, follow signs for Downtown and merge onto CA-178 EAST (Rosedale Highway), turn right onto Oak Street. Jim Burke Ford will be on the right after Beach Park.

From the South: Head north on CA-99 N, take exit 26A for CA-58 WEST/CA-178 E/Rosedale Highway/24th Street, keep right at the fork, follow signs for Downtown and merge onto CA-178 EAST/Rosedale Hwy, turn right onto Oak Street. Jim Burke Ford will be on the right after Beach Park.

From the West: Head east on CA-58 EAST (Blue Star Memorial Highway/Rosedale Highway), turn right onto Oak Street. Jim Burke Ford will be on the right after Beach Park.

Open everyday & weeknights 'til 8pm  •  Building Lasting Relationships  •  Local Family Owned and Operated Since 1913

Copyright 2015 Jim Burke Ford Lincoln  •  Kern County, California •  Privacy Policy  •  Internal  •  Thank You for Visiting!
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